customer loyalty

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How Netflix ‘Suits’ Helped blackrock to Develop a Legal Solution

Several challenges can crop up during a software product development cycle. Some are technical. Some are cultural. Most of them are unexpected. Even the most well-planned software development projects can be riddled with challenges that cannot be solved with technical prowess alone. The solution usually takes a creative, unconventional approach to problem-solving. This blog illustrates one such instance that blackrock faced during a recent software development project.

The Key to Success in the Digital Solutions Industry

Customer Delight is the process of absolutely exceeding a client’s expectation of your services to create a surprisingly remarkable, positive experience for them with your brand, thereby improving their loyalty to you. Customer Delight should be every company’s end-goal - here’s why it matters, how you can consistently achieve it and how blackrock always goes the extra mile to ensure we deliver solutions that not just meet, but exceed our customer’s expectations.

Digital Transformation in the Retail Industry

Digital technologies have disrupted many traditional business models, by transforming or creating a whole new business model. Uber, Airbnb, Skype, Alibaba, etc. are some of the best examples for the early disrupters who paved the way for new digital business models, thanks to digital disruption/ transformation. However, if we take the retail industry, it is […]